FCM, one of the leading travel management businesses in the world, has announced two new additions to its European team. Andrew Boxall has been promoted to Executive General Manager of Supply & Revenue Management, while Mick Heitzinger has joined FCM as European Head of Account Management, having previously worked for FCM’s parent firm Flight Centre Travel Group.

Andrew will engage with travel suppliers in his newly created role to provide peace of mind, unrivalled goods, and negotiated costs in the ever-changing world of distribution. Andrew will manage post-pandemic supply commercials to guarantee FCM can deliver the best travel supplier content and innovative technological solutions via the FCM Platform and booking tools. He has spent the last 24 years with the Flight Centre Travel Group, most recently as the head of operations in Europe, with a focus on customer retention and growth.

The Executive General Manager of Supply & Revenue Management, Andrew Boxall, stated: “My motivation is to drive the supply and content strategy for FCM customers and, as part of that, the travel purchasing power of Flight Centre Travel Group. I aim to provide FCM customers the very best experience: peace of mind, product and price, using my experience in managing large teams and running successful businesses.

Mick will lead the seasoned team of account managers across Europe as they continue to assist our customers’ safe return to travel by ensuring that travel programmes thrive.  The team is also assisting with the adoption of FCM’s creative new product releases, such as the improved sustainability dashboards and the upcoming FCM Platform. Mick formerly served as the head of Flight Centre Travel Group’s European supply team for 15 years, where he was responsible for the company’s excellent relationships with travel supply partners.

Mick Heitzinger, European Head of Account Management said: “This is an exciting time to join the progressive world of FCM as the business continues to state itself as the alternative mega TMC in the market. I look forward to collaborating with our customers and working with them to help solve current challenges, including those with air and non-air content.

EMEA MD Steve Norris added: “I’m delighted at the appointment of Mick and Andrew in these positions, which cement FCM’s commitment to our customers’ success in the evolving travel environment. They both bring significant industry experience to the roles, and I look forward to working with them closely.”


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