dnata, the leading global air and travel service provider, and Singapore Airlines have announced the expansion of their age-old partnership in the UAE.
After over 45 years of successful cooperation in Dubai between Singapore Airlines and dnata Representation Services, a subsidiary of dnata Travel Group, Singapore’s flag carrier has chosen dnata as its general sales agent (GSA) in the Northern Emirates, offering a wide range of sales, marketing and call center services.
Under the agreement, dnata Representation Services will acts as a key link between Singapore Airlines and local trade, supporting the airline’s commercial operations outside Dubai, including Ras Al Khaimah, Sharjah, Ajman, Fujairah and Umm Al Quwain.
Through the partnership, Singapore Airlines gains to enhance its market presence in the UAE, with the help of dnata Representation Services’ extensive network, broad marketing, sales and operational expertise and airline representation.
Additionally, dnata provides the air carriers with secure, efficient and reliable aircraft ramp and cargo handling services at Dubai International Airport (DXB). Singapore Airlines used one of its newest aircrafts in its fleet, the Airbus A350-900, when the airline resumed flights between Dubai and Singapore, in January.
Rashid Al Awadi, Vice President at Dnata Travel Group -Regional, said: “We are proud to be the representation services partner of choice for Singapore Airlines in the UAE. The expansion of our partnership is a testament to our excellent cooperation and outstanding results in Dubai over the past four decades. Our experienced team will work hard to ensure that Singapore Airlines achieves its business objectives and delivers on its growth plans in the country.”
Ryan Yeoh, General Manager of Singapore Airlines, Gulf and Middle East, said: “Expanding our partnership with dnata, which spans more than 40 years, and after resuming flights between Dubai and Singapore in January, we are relying on dnata’s knowledge and expertise to ensure the best experience for our mutual customers based on We are committed to providing the best services.”
dnata Representation Services is a premier travel management company based in Dubai. The company owns offices in seven different countries, including the UAE, Afghanistan, Bahrain, Oman, Saudi Arabia, Iraq and India. Thanks to its regional presence, dnata has built a strategy for success based on proven solutions that concentrate on enhancing customer experience while increasing the value of savings and compliance within customer travel management programmes.
The company was recently recognized at the prestigious 2020 World Travel Awards for its focus on quality and excellent service and was named ‘Middle East’s Leading Airline GSA’.