The resumption of domestic flights in India has made travelers worried about the status of their refunds in the event of a cancellation due to COVID-19 concerns. ixigo aims to decrease these anxieties by launching the ‘ixigo assured’ program.
Benefits of ‘ixigo assured’
‘ixigo assured’ is a program in which the company offers a refund up to Rs 5000 on cancellations made by travelers. Also, ixigo has confirmed that this option is available on all new bookings made on or after 22nd May with departure dates within 90 days of the booking date.
Commenting on the launch, Aloke Bajpai, Co-founder & CEO, ixigo said, “With the current pandemic situation there is an increase in anxiety and uncertainty among travelers with respect to planning their next trip and movement restrictions in containment / red zones. The constantly evolving state-specific rules complicate this calculus further. Our recent travel sentiment survey, with over 5000 respondents, revealed that nearly 50% of air travelers planning to book a flight in the next few weeks are looking for a fully refundable booking option for their travel. ixigo assured is the product anxious travelers were craving for.”
Rajnish Kumar, Co-Founder & CTO, ixigo added, “We conceived, partnered, developed and launched this product within a record span of 3 weeks, as soon as it became evident that travelers would increasingly face a dilemma while booking their next trip as soon as flights resume. As travel demand recovers, we want our users to feel confident and safe and give them a flexible, stress-free booking experience. “
With the refund plan ‘ixigo assured’ also offers a travel insurance plan to cover for trip delays (up to Rs 10,000) and baggage loss (up to Rs 5000).