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Amadeus Launches Online Bot For COVID-19 Queries

Amadeus has introduced a new online bot, Travel-19, that discusses frequent COVID-19 related travel questions from travelers worldwide. The online bot can help travelers find credible information easily in one place and provides timely updates from countries and their governments.

The bot helps travelers safely plan their future trips

The online bot could also make it easier for travel providers and travel sellers who are still trying to address the inquiries from passengers. “Although travel restrictions are starting to ease, we are seeing big differences in rules and restrictions around the world, and the situation is changing all the time. We wanted to provide travelers with the most accurate information so that they can make informed decisions and make bookings with confidence as the aviation sector opens up again,” said Nicolas Martiquet, Head of Traveler & Customer Discovery, Research, Innovation & Ecosystems, Strategic Growth Businesses, Amadeus.

The online bot provides answers to questions about trip cancelations, impacts on flights, and the latest travel restrictions and government advisories related to more than 350 airlines. “While we are all eager for travel to return to pre-pandemic levels, the reality is that recovery might be gradual, and a ‘next normal’ of various restrictions mandated by governments could be with us for a while,” said Martiquet. 

Also Read: Egypt Gets ‘Safe Travel’ Stamp By WTTC

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