IndiGo will resume flight operations from May 4 in a phased manner in an attempt to reconnect critical air corridors after the lockdown. It will start operations with a curtailed capacity and will then proceed to increase the operating capacity over the subsequent months. Further, it will open out selected international flights depending on travel guidelines.
For customers who have had to cancel their flights till May 3, the booking amount will be protected in the form of a credit shell under their PNR number. This can be used to make bookings for the same customer(s) on their website or mobile app valid for 1 year from the date of issuance.
Domestic operations will restart first
“Complementing the government’s efforts against COVID-19, we will restart flight operations on vital corridors of air traffic from May 04, 2020. We will begin operations for domestic only and then gradually ramp it up further, to commence operations on some international routes as well,” said Ronojoy Dutta, Chief Executive Officer, IndiGo.
He added, “Our singular focus will be on ensuring the health of our customers and our employees. We are working closely with the government and the airports to take our aircraft and our airports to a significantly higher level of cleanliness while ensuring social distancing. The airline industry has always done a tremendous job in ensuring the safety of its customers and I am confident we will rise to this latest challenge as well.”