In April 2024, Vietnam Airlines was recognized by Cirium, a leader in aviation analytics, as one of the five most punctual airlines in the Asia Pacific region. An on-time arrival is defined as a passenger flight arriving at the gate within 15 minutes of its scheduled arrival time. Based on data from 11,108 flights, Vietnam Airlines has an on-time arrival rate of 81.85%.
This is a remarkable outcome given that increased demand for air travel has continued to put significant strain on airport infrastructure, particularly during the peak national holiday period from April 30 to May 1, 2024. The airline has also been experiencing aircraft shortages as engines are recalled worldwide for inspection.
Vietnam carriers joins highly recognized international carriers such as All Nippon Airways, Japan Airlines, and Peach Aviation, as well as AirAsia (Malaysia), on this list.
Dang Anh Tuan, Executive Vice President of Vietnam Airlines, stated: “Safety is the cornerstone of Vietnam Airlines’ operations and practices. Our priority is to upgrade service quality to provide better customer experience. Improved on-time performance is a crucial lever of operational excellence. To achieve this, we focus on operational solutions such as reasonable flight schedules; proactively working with authorities to be granted early and reasonable slots; ensuring smooth coordination among various stakeholders and factors such as weather; air traffic, airport operations; and even aircraft maintenance. More importantly, our ‘Upgrading Service Culture’ programme, implemented from the end of 2021, has enabled us to develop training and raise awareness among all employees in regards to maintaining a high punctuality index, thereby fostering greater trust and satisfaction among travellers. In addition to technology, our dedicated teams are able to efficiently manage their resources to ensure flights depart and arrive on schedule, especially in the dynamic and complex world of aviation.”
Earlier this year, Cirium’s ‘The On-Time Performance Review 2023’ named Vietnam Airlines one of the top ten most punctual airlines in Asia Pacific.
