Trip.com, a leading global provider of travel services, is delighted to announce its sixth anniversary with a gift to its valued customers: an enhanced loyalty program with a renewed membership tier mechanism and enhanced member rewards globally.
From now until October 31, Trip.com members will receive additional perks in addition to their standard membership privileges as part of a promotion celebrating the site’s sixth anniversary.
Trip.com’s Chief Operating Officer, Schubert Lou, remarked, “We are thrilled to celebrate this significant milestone for Trip.com as we continue journeying with our valued customers. As a sign of our continued commitment and gratitude to our loyal members, we hope these exciting new benefits and features add greater value to our customers, ultimately enhancing convenience and ensuring a safe, seamless and rewarding travel experience with Trip.com.”
Member Tiers: Improved Loyalty
Customers can sign up for free to become Silver members in order to earn rewards and receive booking discounts. Upgrades to higher membership tiers are contingent on the number of legitimate bookings made within twelve months. Members who achieve an upgrade by making a certain number of reservations will have their new membership level extended by one year from the date of their upgrade. Trip.com will reset membership tiers based on the most recent settlement date of the member.
New Services and Advantages
Trip Coins already enable members of Trip.com to enjoy a variety of perks and savings. This year, Trip.com will launch new services for its members to further its commitment to excellent customer service and mission to become a genuine travel companion for its global clientele.
Emergency Assistance will be introduced for all membership tiers, providing customers with comprehensive assistance services spanning from medical support to translation assistance, child repatriation, and assistance with lost baggage. This service is accessible in all regions where English is spoken.
Platinum and Diamond members have access to an exclusive Priority Assistance for Calls & Chats service for high-priority and rapid access to a live Trip.com agent; a VIP Customer Specialists service for access to prompt and specialized assistance that has all of the customer’s travel details; and a Free Airport VIP Lounge Access (once per calendar year for Platinum members and twice per calendar year for Diamond members). The VIP Service is available in Australia, the United Kingdom, Singapore, South Korea, Japan, Hong Kong, Taiwan, Spain, Denmark, and Italy.
Using the No Refund Handling charge for Trains feature, Gold, Platinum, and Diamond tier members can now enjoy a full waiver of the train handling charge (once, twice, and four times per calendar year, respectively).
Commitment to Customer Satisfaction
Trip.com continues to provide world-class customer service, exemplified by its offerings of all-in-one apps. In addition to flights, accommodations, attractions, and car rentals, the global travel platform demonstrates its dedication to customers through TripGenie – an advanced AI travel assistant designed to revolutionise travel planning and booking; the Trip Moments Community – a vibrant, travel-related social experience that connects travellers globally; and Trip.com’s unrivaled Customer Service team, which ensures seamless customer experiences with prompt service. With this enhanced loyalty program, Trip.com seeks to be the travel companion of choice for international travelers.
Download the Trip.com app immediately and immediately begin exploring, benefiting from, and experiencing our enhanced loyalty program.