A recent consumer survey by IndiGo has shown that 81 per cent of the travellers are confident that IndiGo will ensure clean and safe travel for their journey. Passengers see a number of factors that they consider essential while choosing to travel by air. These include health and wellness of the airline staff (90%), wearing PPE and maintaining social distancing by airlines (89%), personal safety kits (87%), and hygiene measures at arrival (75%).
A total of 23000 travellers were surveyed
The survey was conducted in December 2020 with a total of 23000 travellers. The findings further reveal that 65% passengers travelled post-lockdown and 76% of customers gained confidence to travel again after their first travel post-lockdown. Moreover, 69% of the customers plan to travel again in the next 3 months (up from 54%in June).
“We are pleased to see that we have gained customer confidence over the last six months on the back of our safety measures and customer initiatives. There has been a 16-point rise in passenger confidence in IndiGo from 65% in June to 81% in December 2020. The report also showcases an increase in awareness for our safety measures from 55% in June to 82% in December. Air travel being the safest mode of travel, coupled with IndiGo’s clean and safe travel experience, 76% customers gained confidence to travel again post lockdown. We will continue to introduce new measures, products and services to further strengthen customer confidence in air travel and IndiGo. Our aim is to consistently provide a safe and hassle-free experience on-board a lean, clean flying machine,” William Boulter, Chief Commercial Officer, IndiGo said.
Additionally, passengers who haven’t travelled yet were most concerned about post travel quarantine measures by various states (30%), fellow passengers not maintaining social distancing (24%), quality of air circulation in the aircraft (14%) and less flight options (13%).