Royal Caribbean Cancels Alaska Sailing With Guests Already Onboard

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Here’s something that shouldn’t surprise you yet still does. Royal Caribbean International had to cancel a cruise. This is hardly a shock.

What is remarkable is that guests had already boarded the Radiance of the Seas. That’s correct, instead of going on an Alaskan cruise, people had to exit and return home.

The ship was scheduled to depart Vancouver on Friday, April 26. There was a maintenance issue on the ship, therefore a revised itinerary was put together, and it was scheduled to sail on Sunday, April 28. However, officials were unable to resolve the issue, and the entire voyage has been canceled.

“Despite our best efforts, circumstances beyond our control have delayed our sailing further,” said a note sent to guests’ guestrooms. “Your patience throughout this time [has] not gone unnoticed, and we are immensely grateful for your understanding.”

All customers will receive not only a full refund, but also a full future cruise credit to sail with Royal Caribbean. To aid customers manage the disembarkation process, the cruise company provided free Wi-Fi. Other amenities include an open bar until the ship has formally disembarked, as well as payment for airport change fees.

The maintenance issue appeared to be with the propulsion system.

“While repairs for the technical issue that we encountered on our previous sailing are still underway, we discovered that we’re going to need some extra time to get the ship in tip-top shape for you,” Royal Caribbean stated in its letter to guests.

This is the second time the Radiance of the Seas has experienced a propulsion problem.

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