World Travel Awards Named Malaysia Airlines Asia’s Leading Business Class Airline


At the 29th World Travel Awards, Malaysia Airlines was named Asia’s Leading Airline for Business Class, adding to its long list of accolades.

The airline comes out on top after receiving the most votes from industry participants, consumers, media, and travel professionals across the region, outperforming other nominated full-service Asian airlines. The award is a testament to the airline’s successful efforts to maintain the highest service level and safety assurance through its #FlyConfidently commitment, which is supported by its Malaysian Hospitality commitment across all of its services.

Malaysia Airlines’ Group Chief Marketing and Customer Experience Officer, Lau Yin May, stated, “This award is a true testament to the organisation and national icon’s hard work, long hours, sacrifice, and ultimate passion. As the COVID-19 pandemic has forced a lasting change in travelling preferences, we constantly improve and enhance our products and services with a range of flexibility and choices. One of our most prominent innovations include our business class fare structure that was redesigned to match the value proposition of business class passengers and market demand. Our Business Class fare family makes Malaysia Airlines one of the few airlines in the world to offer flexibility coupled with multiple perks.”

Malaysia Airlines’ Business Class is renowned for providing an unmatched premium end-to-end experience, from its exclusive priority check-in counters, priority baggage handling, and access to the Golden Lounges with picturesque views to its board-anytime flexibility.

Business Class provides spacious lie-flat seats to select destinations, completing the premium experience. The airline also offers an extensive selection of cutting-edge in-flight entertainment, such as noise-cancelling headphones, to ensure that passengers have the most enjoyable flight possible on Malaysia Airlines. Guests departing from Kuala Lumpur may opt for a personalised fine dining experience with its “Chef on Call” service, which allows customers to choose from a selection of specially crafted in-flight meals 30 to 24 hours prior to their flight and have them delivered to their seat.

This is in addition to the airline’s signature satay, which has been served since the first flight and produced by the airline’s caterer since 1973. The meats are freshly marinated with fresh ingredients and grilled over mangrove wood charcoal, accompanied by nasi impit, cucumbers, and onions.

Business Class passengers will also receive an amenity kit designed by Aspinal of London, a luxury leather goods manufacturer. The airline’s exclusive amenity kits include an impressive assortment of travel essentials, including PAYOT’s skin and body range, which includes the Lip Balm and the luxe Hand and Body Lotion, designed to pamper customers throughout their journey, as well as an eye mask, comb, earplugs, and socks, and an eye mask, comb, earplugs, and socks. Customers will receive a cotton and polyester Business Class duvet with the airline’s logo, Wau Bulan, along with a soft pillow and mattress cover, making it the perfect travel companion.

Through its MHFlySafe programme, Malaysia Airlines has implemented the highest COVID-19 health and safety protocols globally recognised and certified by Bureau Veritas Certification Malaysia. Customers can travel with confidence. Malaysia Airlines is a member of Travel Safe Alliance Malaysia (TSAM) and has received a 7-star rating for its COVID-19 safeguards from AirlineRatings.

To stay up-to-date on the latest Malaysia Airlines news and to take advantage of the airline’s great offerings, visit the Malaysia Airlines website or download the Malaysia Airlines mobile app. Enroll as an Enrich member on the Enrich website and begin earning Enrich Points to gain access to special member-only benefits.


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