#startingconversations-#startingconversations

Thomas Cook India To Encourage Contactless Booking

Thomas Cook India will be encouraging its customers to use contactless booking through virtual branches and e-commerce platforms. By following new social distancing norms post lockdown, the organization wants to take a step towards ensuring staff and guest safety. 

The focus will be drawn to virtual branches and customer safety

“We are completely re-looking at the booking process, and every possible precaution is being taken to ensure customer safety and security. Customers have become cognizant of the fact that safety is a priority, and they are willing to spend more to travel in smaller group sizes. They are looking at reputed brands to meet their requirements for ensuring quality service,” said Abraham Alapatt, President & Group Head – Marketing, Service Quality, Financial Services & Innovation, Thomas Cook India.

thomas cook india

“We are no exception; we are re-engineering our process and looking at programs that dovetail with our partners to align with the precautions we are taking. In any case, e-commerce is growing and it is believed that India is largely a hybrid market. Therefore, we will focus on virtual branches. This will allow a customer to connect with the branch through a chat function, and reach out to the front-line executive through a video call or an audio mode.” Alapatt added while stating that the COVID-19 pandemic has a long-term impact on businesses.

Corporate and other travel in demand

Alapatt also believes that a major part in returning to normalcy will include reassuring travelers and making them feel confident to travel again. With safety and hygiene being the primary concern, tourism will begin recovery with short-haul travel and domestic trips. 

A joint survey by Thomas Cook India and SOTC on Leisure Travel conducted among 2,700 respondents showed 14% of them intend to travel in 2020. “People have the desire to travel, and as restrictions are eased, the demand will go up. We have seen a heightened demand among our corporates and partners to resume their corporate travel once businesses resume and reach a level of normalcy.” Alapatt added.

Also Read: High Domestic Demand Might Help UK Tourism

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Related

More Articles Like This

More from the Author

Transportation In Japan

Japan is famous for its reliable and fast transportation network. The country boasts a great, efficient transportation system to take you almost...

Sterling Holiday Resorts Records A PBT Of Rs. 28 Cr. In The First Quarter, Records A Total Income Of Rs 102 Cr.

Resort Business generates 40% EBITDA on account of growth in room and food & beverage revenues.35% increase in the average room rate...

Easter Island Reopens Its Borders To Foreign Visitors

After 868 days of border closures, more than 230 tourists have arrived on Rapa Nui, marking the official return of tourists to...

Thailand To Launch New 10-Year Visa Programme

In order to attract talented workers and investors, Thailand plans to launch a new 10-year visa programme in September.