SITA, a global airline IT solution provider has planned to increase manpower at its Gurugram-based Global Competency Centre. According to senior officials of the company, this move will look at more opportunities in the domestic market.
Presently, the centre has around 400-500 people in the workforce
This number excludes the ones who work with offshore partners.
Maneesh Jaikrishna, Vice-President (Indian subcontinent, Dubai, eastern and southern Africa), SITA, said, ”We are in discussion with the Airports Authority of India (AAI). In fact, we are bidding for some opportunities that would upscale AAI. The AAI is upgrading its technology at around 80 airports and SITA is working for 40-45 of them.”
Jalkrishna added, ”Hence, we need additional manpower. So, we will definitely be augmenting that. The Gurugram centre, which is the largest among all such centres of SITA globally with around 400-500 workforce, not only provides services to customers but is also building, developing and testing software.”
He further shared, ”We have similar centres at other places too but they are not of the same size as the centre in India. And, this centre does a lot of things like managing order preparations. We are also developing and overseeing some of our offshore partners that we have here and helping them to co-create solutions.”
In September, the Mumbai airport had put in place a QR code-enabled contactless check-in mechanism for its passengers. This allows them to use their mobile phones to remotely operate check-in and self-bag drop kiosks for printing boarding passes and bag tags.
Installed by SITA, this touchless technology solution aims in reducing passenger contact with kiosk surfaces.