China has eased COVID-19 lockdown restrictions after observing early signs of recovery in the hospitality sector, according to Breaking Travel News. This encouraged Kempinski Hotels to reopen all its properties in the country. 

Complying with the local government and World Health Organisation guidelines, new safety and hygienic procedures have been implemented. Additionally, innovative services have been introduced to enhance the business and guest experience.

 Some of the safety measures taken

  • Mandatory temperature checks for everyone entering the hotel at each entrance. 
  • Posting of public health certificates in public areas
  • Regular air purification in dining outlets and rigorous enforcing of ingredient regulations.
  • disinfection of all equipment and areas.
  • Adhering to social distancing in all restaurants and public areas.
  • complimentary sanitizer and masks for guests and employees.
  • Takeaway and online ordering programs in most restaurants, as usual. 
  • Partnered with Meituan and Eleme APP (the two leading food delivery companies) Kempinski hotels have launched online food and beverage sales to ensure contactless services for their guests’ convenience.
  • Improved packaging to ensure freshness and carefully selected high-quality dishes by Kempinski’s culinary team for long-distance delivery. 

However, takeaway service for luxury hotels, who focus on the highest level of service and guest experiences, is a new business approach. 

A Kempinski hotel in Hainan, China.

Michael Henssler, Chief Operating Officer, Asia, Kempinski Hotels said:

 “Our hotels in China have done great work in ensuring the health and safety of our guests and employees during the past weeks and months, and we are closely following the recommendations of global and local public health authorities, including the WHO and the Centres for Disease Control and Prevention. People here no longer look for the best hotel, the greatest dinner or the lowest price, but the safest experience.”

He added: “These are unprecedented times for the hospitality and catering industry. travel is not a question of price, but a security issue.” 

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