Forbes Travel Guide has introduced new complimentary ‘back-to-work best practice’ guidelines. In addition to this, a new virtual training program has also been introduced. Both resources have been launched to assist hospitality professionals in delivering luxury service while adhering to national and local government policies related to the pandemic.
The Forbes Travel Guide provides best guest-service guidance for hospitality experts
The resources follow Forbes Travel Guide’s recent poll of 1,200 hospitality professionals. The poll showed that 67% expected significant changes in service delivery due to the pandemic. The newly published guidelines intend to provide guest-service guidance for hospitality experts as they reopen for business.
Forbes Travel Guide has addressed elements of guest service in cleanliness & sanitation, communication, social distancing, food presentation safety, health & hygiene, as well as touchless and limited-contact services. The guidelines illustrate how best to apply the recommendations while maintaining an exceptional level of service.
The travel guide has many interactive elements.
Forbes Travel Guide’s team of certified trainers will deliver the new virtual training program just like its existing in-person training sessions. The program incorporates post-quarantine best practices. It is available in English, Spanish, Mandarin, and French. There are 35 topics to choose from, and it covers all hospitality departments and levels of the profession.
“There’s one common concern amongst the properties, which hasn’t been addressed within the myriad guidelines – and that’s how to maintain luxury service amid the new health protocols,” said Amanda Frasier, executive vice president, standards and ratings, Forbes Travel Guide.