Carnival Cruise Line has suspended further sailings after a new ‘no sail order’ was passed from the United States Centres for Disease Control & Prevention. Operations in the United States’ waters of the Atlantic, Pacific or Gulf of Mexico have been barred for one hundred days. Carnival has extended its suspension till June 28th. Further, all San Francisco sailings throughout the year have been axed.
Multiple cruises have been simultaneously suspended
Other cruises that have been suspended include Carnival Sunrise sailings through to October 19th, as well as all Carnival Legend sailings before October 30th and all Carnival Radiance sailings before November 1st.
An official statement explains: “Carnival Cruise Line shares the global priorities of health and safety for all. We will use this extended pause to continue to take care of the crew that remains on board and continue to bring the non-essential crew home. Also, we are actively engaged with the industry and our stakeholders on additional protocols that we will be implementing when we resume service. We are dedicated to maintaining confidence in our commitment to protecting the health and safety of our guests, crew and the communities we serve.”
All passengers who were booked on cancelled departures have been given the option of receiving full refunds or a 100 per cent cruise credit and $600 onboard credit per cabin for cruises of six or more days duration.
The statement further added, “We are communicating directly with our guests and travel agent partners and have worked to minimise the disruption by automating the process so that guests and travel agents can manage their options online. Our offices remain closed at the direction of local government, and while our customer contact centre team is now taking calls at home, technology limitations continue to impact productivity and our level of support.”